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TERMS OF SALE

Terms of Sale

BY PURCHASING ANY PRODUCT SOLD ON flockit.com ("WEBSITE") YOU ("YOU") AGREE TO THE FOLLOWING TERMS AND CONDITIONS ("AGREEMENT"), WHICH CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND Flock It! Ltd. dba DonJer Products Co., A/AN Illinois Ltd. ("US" OR "WE").

Sale Authorization And Payment Terms

By providing your credit card, debit card, PayPal, bank account information or any other billing information through our check-out process and submitting payment, You hereby authorize us to deduct the total purchase price stated on our Website at the time of purchase for all goods You purchase, and all other stated shipping costs, taxes or other charges applicable to the sale from such method of payment. You agree that we shall be authorized to charge all such amounts immediately after You have clicked the submit button or otherwise have authorized the payment.

Pricing Policy

We are not responsible for pricing, typographical, or other errors in any price stated on our Website. We reserve the right to cancel any orders arising from such errors. We also reserve the right to cancel any sale made to You if we determine that there were inaccuracies in any product description or information contained on this Website regarding such product.

All pricing is in United States currency (USD) unless otherwise stated. All listed prices do not include shipping and handling charges unless otherwise indicated. You agree to pay all charges that may be incurred by you or on your behalf through this Website, at the actual price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges.

Product Availability

All sales are subject to product availability and we may revise and discontinue any product at any time without notice to You (which may affect any information saved in any saved searches or your shopping cart). We also reserve the right, with or without prior notice to You, to: i) limit the available quantity of or discontinue any product; ii) bar any Website user from making any or all transaction(s); iii) refuse to provide any Website user with any product we sell; and iv) limit quantities on orders placed by the same user (or account), the same credit card, or orders that use the same billing and/or shipping address.

If an item you've ordered is unavailable, your order will be placed on backorder and we will e-mail you the estimated arrival time. After receipt of our email, You can then elect to wait for the item or You may cancel your order. If the item is still on backorder or otherwise unavailable after 30 days from the date we have estimated in our email, we will automatically cancel your order, unless you elect to continue to wait until the product(s) is available. We will e-mail You before we cancel your order and You will have the option to allow cancellation or extend the delivery time. We will not charge your credit card until the item is shipped.

Accuracy of Materials

We make every effort to describe and display our products accurately on this Website. However, a small number of the items may be mispriced, described inaccurately or unavailable, and we may experience lags in uploading updates throughout this Website or other delays beyond our control. ACCORDINGLY, WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED ON THIS WEBSITE RELATING TO PRODUCT PRICES, EXACT PRODUCT COLORS, SHAPES OR SIZES AS DEPICTED ON THIS WEBSITE OR REGARDING PRODUCT AVAILABILITY. WE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.

Title to Products And Risk of Loss

Risk of loss or damage and title to any products You purchase under these terms will not pass to You until delivery of the product to You and your acceptance. Acceptance will occur upon delivery to the "ship to" address You provide or, if special shipping arrangements are agreed to, upon delivery to your carrier or designee.

If any damage has occurred to any of the products You receive or if there are any missing or lost items, please refer to our Returns Policy below. You agree that your failure to notify us within this time period stated in our Returns Policy shall result in a waiver by You of your right to notify us and seek correction of any lost or damaged products You purchase.

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SATISFACTION GUARANTEE

100% satisfaction guarantee. You must notify us by sending an email to info@flockit.com or calling us at (800) 336-6537 before returning any items. Upon notification by You, we will contact You with return instructions.

Refunds

Refunds will be made in the full amount of the purchase price for any returned item(s), including any applicable taxes. Shipping charges are not refunded unless an error was made by Us.

We make every effort to make any appropriate refunds to You as soon as possible. However, refund times vary and refunds will not be made until after we have conducted a product inspection after receipt of any returns by You.

Refunds are subject to normal product return shipping times and the refund processing time from your bank or credit card company. All refunds will be made in the form of payment used to make your purchase.


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RETURNS & CHANGES

Returns Policy

You may return any product purchased on this Website for any reason. We will refund the purchase price of the returned product upon receipt of your return shipment, less all shipping and handling charges. Shipping charges are not refunded unless an error was made by us. Adhesives must be returned by either UPS Ground or USPS Parcel Post Surface only.

Unless otherwise noted during your purchase, products may be returned in an opened box or opened packaging, provided any returned product(s) is undamaged and is in as new a condition as possible and must include all documentation, media or all other separate items or components that were included in the original shipment. Any items You return cannot show signs of wear and/or use or no refund will be provided whatsoever. We are not responsible for any returned products that are lost or damaged during shipping.

Restocking Fee

We reserve the right to charge a restocking fee up to 20% of the purchase price of any returned product for orders in excess of $150.00.

Cancellation Policy  

You may cancel any existing order at no charge by sending us an email before your order is shipped, generally no later than 1 business day after you have placed the order You wish to cancel. Cancellations will still be honored by us if made after any product You have purchased has been shipped. You must send us an email notifying us of your intent to cancel with the subject line "Cancellation." No cancellation fee will be charged for any orders that are cancelled by You.

Changes To Existing Orders

You may modify any existing order by increasing any quantity of any specific product, by making any product additions, by removing any single product from a multiple product order or by substituting any product with another product we sell, subject to product availability.

Any changes to an existing order must be made by sending an email to info@flockit.com or calling us at (800)-336-6537 with the details of the change and should include the order number or date of sale if no order number was provided.

All order modifications must be requested by phone or email before your order is shipped. In the event any additional or substituted products cannot be shipped within the original time-frame, then all product substitutions and additions will be shipped within the time-frame stated on this Website applicable to such shipments, but as measured from the date You make any modification request.

 

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SHIPPING & HANDLING

Shipping Policies

We will ship any items you purchase usually within 1 day from the date ordered. All costs of Shipping, handling and any sales or value added tax required to be collected by us will be additional costs to You unless otherwise expressly indicated at the time of sale.

All shipping times listed on this Website are only estimates of the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to You ("Business days" means Monday-Friday, excluding holidays). In some cases, merchandise may actually ship earlier than expected.

An initial confirmation email may be sent to You after successfully placing an order. However, any confirmation you receive from us does NOT mean your order request has been received or that your order has been accepted or shipped as this is an automated email confirmation. Once your order request has been successfully received and your item has been shipped, You will receive an email confirmation of the shipment.

Please note: Any oversized items may be marked as requiring a special delivery charge in addition to the stated shipping fees. Any special delivery charge varies depending on the size and weight of the item. These charges will not be included in the Shipping and Handling subtotal on the checkout page. We will contact you with with this information.

Taxes And Other Charges

Unless otherwise indicated, You are responsible to pay any applicable sales (use) taxes or any other similar tax required to be paid by the state in which You reside or any custom duties or VAT taxes required to be paid by You due to your purchase of any product(s) from this Website.

If we are required to collect any taxes at the point of sale, then all applicable taxes will be added to the purchase price and You agree to pay the same, unless You provide us with a valid and correct tax exemption certificate applicable to your purchase.

We ship via UPS, USPS, FedEx and SpeeDee

Shipping & Handling Fees
(within Continental US)

Order Amount

S & H Cost

up to $5.00

$3.00

from $5.01 to $19.00

$7.75

from $19.05 to $45.15

$11.85

from $45.20 to $87.35

$13.85

from $87.40 to $126.70

$15.55

from $126.75 to $174.95

$17.70

over $175.00

FREE*

Most orders shipped the same day. *CP70 Electrostatic Flocker not included in Free Shipping. CP70 ships separately for $14.95 flat rate.

C.O.D. Orders: There is a $12 charge. | Hawaii or Alaska: $3.00 is added to your order.

For International & Canadian orders, shipping & handling charges will not appear on the order.
You will be emailed the actual shipping cost (including $2 for packaging).

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